Exchange, Return and Refund Policy
At our store, our commitment is to your complete satisfaction. If you chose a product from our online store, but upon receiving it you were dissatisfied or found a manufacturing defect, we guarantee your right to exchange or return under the following conditions:
If the product does not meet your expectations, you may request a return or replacement of the product within 30 (thirty) calendar days from the date of receipt. In this case, the customer may choose between a refund of the amount paid or an exchange for another product available in stock, upon return of the item received.
If the product has a manufacturing defect, the customer may request an exchange within 30 (thirty) calendar days after receipt. For obvious defects such as damaged glass or display, scratches, missing parts, among others, the customer must contact our support team within a maximum of 24 hours after receipt, sending images of the product and the original packaging. If contact is made after 24 hours, we will understand that the problem may have been caused by misuse and is not covered by the warranty.
In both situations, the first step is to contact our Customer Service Center by email. Our team will provide the necessary instructions for returning the product.
To return a product due to dissatisfaction, it is important to ensure that:
If these conditions are not met, we will not be able to process the refund or exchange the product.
Once the returned product is received, we will conduct an analysis to confirm that the return conditions have been met. After confirmation, our team will contact you to proceed with the available options, which include:
You may choose to exchange for any other product available in our stock.
If the return request is made within the first 7 days after receipt, you may opt for a refund of the amount paid.
We appreciate your trust and are always available for any additional clarification.